Refund Policy

Eligibility

Full refunds are available if you cancel at least seven (7) days before the cohort start date and have not received downloadable template packs marked as delivered.

Timeframe

Refund requests must be emailed to support@mindstream-lab.digital within fourteen (14) days of payment for self-paced Desk Ledger purchases that have not been downloaded, or within the pre-start window above for live cohorts.

Full or partial refunds

If Mindstream Lab cancels a cohort, you receive a full refund or a seat in a later cohort at your choice. If you withdraw after materials are delivered but before the second live session, we may offer a partial refund of up to 50% of the tuition paid, minus non-refundable items.

Non-refundable items

Third-party printing costs, completed private workshops already delivered, and Continuum Studio custom materials prepared to your brief are non-refundable once work has begun with your written approval.

Refund process

Email support@mindstream-lab.digital with your full name, cohort name, payment date, and reason. We confirm receipt within two business days and request any missing details.

Processing time and method

Approved refunds are processed within ten (10) business days to the original payment method when possible. Bank timelines may add additional days.

Cancellation by Mindstream Lab

We may cancel or reschedule for facilitator illness or insufficient enrollment. You may transfer or receive a full refund.

Exceptions

Mandatory consumer protections under Korean law remain available where applicable. Nothing in this Policy limits those rights.

Contact for refunds

support@mindstream-lab.digital · +82-2-016-7662 · Related: Terms of Service, Contact.